Shipping

Orders can be shipped to any address in the Philippines. Shipping within Metro Manila is FREE for a minimum purchase of P2,000.
 
During Kidscraze Warehouse Sale, orders below P2,000, will be charged the special rates below.
  • Mandaluyong, Manila, Pasig, San Juan, Quezon City -- P100
  • Malabon, Makati, Marikina, Pasay, Pateros, Taguig -- P150
  • North Quezon City -- P150
  • Caloocan, Navotas, Valenzuela -- P200
  • Paranaque, Las Pinas, Muntinlupa -- P250
  • Rizal (Angono, Antipolo, Cainta) -- P250
  • Areas outside the above locations will be quoted separately

Orders may also be picked up from RGI Corporate Center, 34 Scout Torillo cor. Scout Limbaga, Quezon City

 
Allow 3-5 working days for delivery in Metro Manila and 7-10 working days for provincial areas after payment confirmation. Orders made after 4:00PM will be processed on the next working day.  When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.


Cash on Delivery

Cash on Delivery will not be accepted at the moment.
 
 
Deposits or partial payments can be paid via paypal or via bank deposit at:
 
Bank Name: Bank of the Philippine Islands
Account Name: Richprime Global Inc.
Account: CA # 3041-1317-71
or
Bank Name: Banco de Oro
Account Name: Richprime Global Inc.
Account Number: 000080231918
 
Please send your proof of payment to payments@richprime.net

 
Returns Policy
 
You may return most new, unopened items within 15 days of delivery for a full refund. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
 
Returns and exchanges are subject to the following conditions:
  • Products valid for returns or exchanges are only those received with defect or damage, does not fit (fashion items only), not as it looks in the advertisement, wrong item/s delivered (in case of assortment).
  • Sale items are also non-refundable and non-returnable.
  • Products that are defective can be refunded, returned, or exchanged within only 7 days upon receipt of your order.
  • Products should be in its original purchase condition and must be unused
  • Defective items that are part of a set must be returned as a whole set
  • Reasons such as change of mind is not a valid reason for return especially for Cash on Delivery transactions.
  • Baby gear such as strollers, car seats, play yards, carriers can be returned and exchanged within 14 days upon receipt of your order provided that item is in its original purchase condition and follows the aforementioned terms. 

 

Technical Issues: Incorrect Pricing

There may be instances where the price of an item is incorrect due to a technical issue. We reserve the right to correct the pricing online and validate the pricing applied to your order. We’ll send you an email of the price discrepancy via email within the same day or up to two days to alert you of this. At this point, we give you the option to cancel or to proceed with updated pricing.